Retail Customer Experience Specialist

Ashley-Furniture-Homestor; Colonial Park (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Employer-paid life insurance

401(k) Profit-Sharing Plan

Paid Sick Days

Paid Vacation/Holidays

Employee Discount

Job summary

Ashley Furniture Store is hiring a full-time Customer Service Representative in Pennsylvania. You will enter customer orders, process payments, schedule deliveries, and maintain open orders while delivering friendly, world-class service both in-store and on the phone.

The role requires strong interpersonal and computer skills, cash handling ability, and a high school diploma or GED. Bilingual skills are a plus; we offer benefits and a supportive team environment.

Qualifications

• High School diploma or GED required.
• Strong customer service and interpersonal skills.
• Proficient with Microsoft Outlook, Word and Excel.
• Cash handling and ability to calculate figures.
• Able to lift/move up to 25 pounds.

Responsibilities

• Enter customer orders into the system accurately.
• Process payments to proper accounts and manage deposits.
• Answer calls and respond to customer queries courteously.
• Schedule deliveries and communicate status to customers.
• Maintain and update open orders and showroom displays.
• Assist Office Manager as needed.

Skills

Customer service

Interpersonal skills

Cash handling

Problem-solving

Verbal listening skills

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Ashley Furniture Store is hiring a full-time Customer Service Representative in Pennsylvania. You will enter customer orders, process payments, schedule deliveries, and maintain open orders while delivering friendly, world-class service both in-store and on the phone.

The role requires strong interpersonal and computer skills, cash handling ability, and a high school diploma or GED. Bilingual skills are a plus; we offer benefits and a supportive team environment.