Retail Customer Experience Specialist

Winners Merchants International, L.P.; Charlotte (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Credit union

Referral bonuses

Health care benefits

Job summary

TJX Companies in Charlotte, NC, is seeking a customer-focused associate to deliver a highly satisfied shopping experience, engage with customers, and keep the store clean and organized.

You will ring sales, promote credit and loyalty programs, support merchandising standards, participate in safety and loss-prevention efforts, and be ready to assist in other areas as needed. This role offers flexible scheduling and eligibility for comprehensive benefits.

Qualifications

• Excellent customer service skills required.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task and adapt to changing directions or unexpected situations.
• Capable of lifting heavy objects with or without accommodations.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and prepares merchandise for the sales floor.
• Participates in store recovery and maintains store cleanliness and readiness.
• Provides constructive feedback and accepts recognition.
• Adheres to labor laws, policies, and procedures.
• Supports shrink reduction programs and safety initiatives.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Adaptability

Teamwork

Physical stamina

Job description

TJX Companies in Charlotte, NC, is seeking a customer-focused associate to deliver a highly satisfied shopping experience, engage with customers, and keep the store clean and organized.

You will ring sales, promote credit and loyalty programs, support merchandising standards, participate in safety and loss-prevention efforts, and be ready to assist in other areas as needed. This role offers flexible scheduling and eligibility for comprehensive benefits.