Retail Customer Experience Specialist

The TJX Companies, Inc.; Shreveport (LA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Associate discount

401(k)

cell phone discounts

credit union

Job summary

The TJX Companies, Inc. is seeking candidates for a retail associate role to deliver a high-quality customer experience across our stores.

You will engage customers, follow loss prevention standards, and support various store areas as needed to meet business needs. Key responsibilities include accurately processing transactions, promoting rewards programs, maintaining store presentation, and participating in safety and recovery efforts.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organization

Multitasking

Adaptability

Teamwork

Retail experience

Job description

The TJX Companies, Inc. is seeking candidates for a retail associate role to deliver a high-quality customer experience across our stores.

You will engage customers, follow loss prevention standards, and support various store areas as needed to meet business needs. Key responsibilities include accurately processing transactions, promoting rewards programs, maintaining store presentation, and participating in safety and recovery efforts.