Retail Customer Experience Specialist

The TJX Companies, Inc.; Kentucky; On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Dental & vision insurance

Paid holidays

Job summary

The TJX Companies, Inc. is seeking an associate to deliver outstanding customer experiences in a fast-paced retail environment. You’ll engage with customers, process transactions accurately, promote loyalty programs, and help maintain a clean, organized store.

Responsibilities include supporting store operations, merchandising, safety, and compliance with policies. Prior retail experience and a flexible schedule are preferred to meet business needs.

Qualifications

• Excellent customer service required.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Able to lift heavy objects with or without reasonable accommodation.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication skills

Multi-tasking

Lifting heavy objects

Retail experience

Job description

The TJX Companies, Inc. is seeking an associate to deliver outstanding customer experiences in a fast-paced retail environment. You’ll engage with customers, process transactions accurately, promote loyalty programs, and help maintain a clean, organized store.

Responsibilities include supporting store operations, merchandising, safety, and compliance with policies. Prior retail experience and a flexible schedule are preferred to meet business needs.