Retail Customer Experience Specialist

The TJX Companies, Inc.; Bloomingdale (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision

Paid holidays/vacation/sick

Life insurance

Disability insurance

Job summary

HomeGoods, a part of The TJX Companies, is seeking a team member to deliver a highly satisfied customer experience in our Bloomingdale store. You will engage with customers, maintain a clean, safe environment, and support store operations across departments.

This role emphasizes excellent customer service, flexibility in scheduling, and strong communication. You will help process transactions, promote loyalty programs, and participate in loss prevention efforts while contributing to a positive

Qualifications

• Excellent customer service skills demonstrated in a retail setting.
• Able to work a flexible schedule to support store operations.
• Strong communication and organizational abilities with attention to detail.
• Capable of multi-tasking and adapting to changes quickly.
• Able to lift heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with customers.
• Rings customer purchases/returns and counts change per procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and prepares merchandise for the floor.
• Supports store recovery and cleanliness throughout the day.
• Upholds safety, labor laws, and loss prevention initiatives.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Multi-tasking

Attention to detail

Teamwork

Job description

HomeGoods, a part of The TJX Companies, is seeking a team member to deliver a highly satisfied customer experience in our Bloomingdale store. You will engage with customers, maintain a clean, safe environment, and support store operations across departments.

This role emphasizes excellent customer service, flexibility in scheduling, and strong communication. You will help process transactions, promote loyalty programs, and participate in loss prevention efforts while contributing to a positive