Retail Customer Experience & Returns Specialist

Inter IKEA Systems B.V.; Fishers (IN); On-site; USD 2,422,000 - 3,421,000; Full time

Benefits offered by this job

Paid time off

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement plans

Co-worker discount

Meal deal

Referral bonus

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth

Dental & vision

Medical & Rx plans

Inclusive work environment

Job summary

Inter IKEA Systems B.V. in Indiana (Fishers) is seeking a Retail Customer Service and Returns Associate to deliver friendly, accurate transactions and support a smooth shopping experience. You’ll handle returns, assist customers, and uphold store standards.

The role requires flexibility to work nights and weekends in a full-time, on-site environment; benefits and opportunities for growth are offered by IKEA in a collaborative team setting.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

1 year sales or customer service

Job description

Inter IKEA Systems B.V. in Indiana (Fishers) is seeking a Retail Customer Service and Returns Associate to deliver friendly, accurate transactions and support a smooth shopping experience. You’ll handle returns, assist customers, and uphold store standards.

The role requires flexibility to work nights and weekends in a full-time, on-site environment; benefits and opportunities for growth are offered by IKEA in a collaborative team setting.