Customer Experience & Returns Champion

Ikea Ab; Fishers (IN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Generous PTO

WiselyPay

Parental leave

KinderCare discount

Retirement bonus

Co-worker discount

Pet insurance

Education assistance

Shoe reimbursement

Telehealth

Dental plan

Medical plan

Inclusive work environment

Job summary

IKEA Indiana in Fishers is hiring for a permanent, full-time role focused on delivering a positive customer experience through accurate transactions and attentive service. You will meet customers' needs, resolve issues, build loyalty, and guide the handout and returns process while collecting high-quality data to improve future shopping.

Join a diverse team that protects the IKEA brand through risk management, health and safety, and strong teamwork, with comprehensive benefits and a schedule

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and elevates to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Job description

IKEA Indiana in Fishers is hiring for a permanent, full-time role focused on delivering a positive customer experience through accurate transactions and attentive service. You will meet customers' needs, resolve issues, build loyalty, and guide the handout and returns process while collecting high-quality data to improve future shopping.

Join a diverse team that protects the IKEA brand through risk management, health and safety, and strong teamwork, with comprehensive benefits and a schedule