Full-Time Returns & Customer Experience Specialist

Inter IKEA Systems B.V.; Burbank (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off, holiday and s

WiselyPay – get earned wages up to two

Job summary

Inter IKEA Systems B.V. employs a Customer Experience Associate (Returns) in a full-time, on-site role in the United States. The position focuses on delivering a positive customer journey, handling returns and exchanges, and providing efficient handout experiences during service interactions.

Team members are expected to handle inquiries with empathy while maintaining accurate transaction records. The role supports a busy retail environment, with shift flexibility, and a comprehensive benefits

Qualifications

• 1 year sales or customer service experience preferred
• Strong communication, problem-solving, and conflict-resolution skills
• Proven ability to accurately process transactions, returns, and customer requests in a fast-paced environment
• Proven ability to remain calm, professional, and empathetic in a fast-paced environment while handling customer concerns, returns, exchanges, and service‑related inquiries

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Problem solving

Conflict resolution

Accurate transactions

Job description

Inter IKEA Systems B.V. employs a Customer Experience Associate (Returns) in a full-time, on-site role in the United States. The position focuses on delivering a positive customer journey, handling returns and exchanges, and providing efficient handout experiences during service interactions.

Team members are expected to handle inquiries with empathy while maintaining accurate transaction records. The role supports a busy retail environment, with shift flexibility, and a comprehensive benefits