Part-Time Retail Experience: Customer Service & Returns

IKEA; Portland (OR); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

Co-worker discount

Retirement plan

Health plan

Job summary

IKEA in Portland, OR is hiring a part-time Customer Experience Associate to help create a positive shopping journey. You will handle transactions, assist customers, and guide them through returns while maintaining data quality and service standards.

Hours are 12–20 per week with open availability including nights and weekends. The role offers a comprehensive benefits menu for eligible co-workers and opportunities to grow within the IKEA team.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Create positive customer experiences by ensuring accurate transactions and orders.
• Meet customers' needs, solve problems, and escalate when needed.
• Build loyalty through a positive shopping journey and empathetic interactions.
• Assist with handouts and upsell services during the handover process when needed.
• Handle returns smoothly and collect data for follow-up.

Skills

Customer service

Job description

IKEA in Portland, OR is hiring a part-time Customer Experience Associate to help create a positive shopping journey. You will handle transactions, assist customers, and guide them through returns while maintaining data quality and service standards.

Hours are 12–20 per week with open availability including nights and weekends. The role offers a comprehensive benefits menu for eligible co-workers and opportunities to grow within the IKEA team.