Retail Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Watertown (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health coverage

Paid holidays

Job summary

Marshalls in Watertown, MA is hiring to deliver a high-quality customer experience while maintaining a clean, organized store. The role supports various store areas as needed and focuses on service, merchandising, and safety.

The position requires strong communication, multi-tasking ability, and flexibility in scheduling. Starting pay is disclosed, with benefits and opportunities to grow within the TJX Companies family.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multi-tasking

Flexibility

Teamwork

Retail experience

Job description

Marshalls in Watertown, MA is hiring to deliver a high-quality customer experience while maintaining a clean, organized store. The role supports various store areas as needed and focuses on service, merchandising, and safety.

The position requires strong communication, multi-tasking ability, and flexibility in scheduling. Starting pay is disclosed, with benefits and opportunities to grow within the TJX Companies family.