Merchandising Associate | Customer Experience & Store Ops

The TJX Companies, Inc.; Boston (MA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k)

Credit union

Scholarship program

Job summary

Marshalls in Boston, part of The TJX Companies, invites you to join our store team as a Customer Experience Associate. You will engage with customers, keep the store clean, and support daily operations to deliver a highly satisfied shopping experience.

You may work across multiple areas, adapt quickly, and contribute to loss prevention, merchandising, and safety programs. Ideal candidates bring strong communication, attention to detail, and the ability to multi-task in a fast-paced retail

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multi-tasking

Team collaboration

Job description

Marshalls in Boston, part of The TJX Companies, invites you to join our store team as a Customer Experience Associate. You will engage with customers, keep the store clean, and support daily operations to deliver a highly satisfied shopping experience.

You may work across multiple areas, adapt quickly, and contribute to loss prevention, merchandising, and safety programs. Ideal candidates bring strong communication, attention to detail, and the ability to multi-task in a fast-paced retail