Retail Customer Experience Lead — 30% Associate Discount

Ocean-State-Job-Lot; Bangor (ME); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

30% Associate Discount

Paid Time Off

Health & Wellness

401K

Tuition Reimbursement

Job summary

Ocean State Job Lot in Bangor, ME is seeking a Store Specialist to create a positive and engaging customer experience. You will handle customer service, process complex point‑of‑sale transactions, and ensure the smooth operation and merchandising of assigned areas, while adhering to company policies and merchandising guidelines.

You will train and coordinate associates, manage breaks, promote store initiatives, maintain appealing displays, restock items, and keep the store safe and clean.

Qualifications

• Retail customer service or cashier experience preferred.
• Basic math and reading skills; legible handwriting; good verbal and written communication.
• Full-time availability including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Basic math

Reading skills

Verbal communication

Job description

Ocean State Job Lot in Bangor, ME is seeking a Store Specialist to create a positive and engaging customer experience. You will handle customer service, process complex point‑of‑sale transactions, and ensure the smooth operation and merchandising of assigned areas, while adhering to company policies and merchandising guidelines.

You will train and coordinate associates, manage breaks, promote store initiatives, maintain appealing displays, restock items, and keep the store safe and clean.