Retail Service Lead: Customer Experience & Coaching

Meijer Great Lakes; West Lafayette (IN); On-site; USD 17,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Rewards in Indiana is seeking a team-oriented associate to enhance the shopper experience. You will engage customers, communicate daily tasks to peers, and help guide the department's operations to meet customer service and sales goals.

You will mentor teammates, support training for new hires, and participate in scheduling to boost engagement and profitability. You’ll ensure product freshness, proper rotation, and adherence to safety standards, while upholding Meijer’s inclusive culture

Qualifications

• Passion for customer service and engagement with customers and peers.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Ability to influence others and build rapport with customers.
• Commitment to an inclusive, team-oriented environment.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to achieve customer service and sales goals and maintain Meijer standards.
• Supports training new team members and cross-training high-potential talent.
• Collaborating on department schedules to boost engagement, service, store sales and profitability.
• Ensuring product freshness through rotation and dating policy execution.
• Guiding the team to comply with food safety standards and work safely.
• Leading in ordering, receiving, stocking, pricing and product displays where applicable.
• Fostering an inclusive Meijer culture and diversity, equity, and inclusion.
• Operating a register and cash handling when needed, and powered equipment where applicable.
• Participating in period end inventories to help achieve goals.

Skills

Customer service

Verbal communication

Written communication

Retail experience

Team leadership

Mentoring

Influence others

Relationship building

Job description

Meijer Rewards in Indiana is seeking a team-oriented associate to enhance the shopper experience. You will engage customers, communicate daily tasks to peers, and help guide the department's operations to meet customer service and sales goals.

You will mentor teammates, support training for new hires, and participate in scheduling to boost engagement and profitability. You’ll ensure product freshness, proper rotation, and adherence to safety standards, while upholding Meijer’s inclusive culture