Retail Team Lead: Customer Experience & Ops

Meijer Inc.; Indianapolis (IN); Sur place; USD 38 000 - 56 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs

Résumé du poste

Meijer Inc. in Indianapolis seeks an engaged team-leader to enhance the shopping experience and drive service excellence. You will coach peers, assign daily tasks, and help maintain store standards while supporting scheduling and training across departments.

The role emphasizes customer focus, inclusion, and operational tasks like stocking, pricing, and displays, with opportunities for advancement and continued education support.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Excellent verbal and written communication.
• Ability to influence others and quickly build rapport to create repeat business.
• Ability to lift, carry, push, pull, bend and twist when handling product.
• Commitment to fostering an inclusive environment where all team members and vendors feel valued.

Responsabilités

• Engage peers to provide the best possible shopping experience and checkout.
• Communicate with team members and assign daily tasks.
• Mentor and coach team members to exceed customer service and sales goals.
• Train new team members and cross-train high potential talent.
• Support department scheduling to boost engagement, service, and profitability.
• Monitor product freshness and rotation; ensure store policy compliance.
• Lead teams in ordering, receiving, stocking, pricing, and displays.
• Foster Meijer culture emphasizing diversity, equity, and inclusion.
• Operate a register and cash handling when needed.

Connaissances

Customer service

Communication

Coaching

Team leadership

Mentoring

Sales goals

Formation

High school diploma or equivalent

Outils

POS systems

Description du poste

Meijer Inc. in Indianapolis seeks an engaged team-leader to enhance the shopping experience and drive service excellence. You will coach peers, assign daily tasks, and help maintain store standards while supporting scheduling and training across departments.

The role emphasizes customer focus, inclusion, and operational tasks like stocking, pricing, and displays, with opportunities for advancement and continued education support.