General Merchandise Lead - Customer Experience

Meijer; Town of Grand Chute (WI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer, Inc. in Wisconsin seeks a dedicated team member to deliver outstanding customer service and help run daily store operations.

You will engage customers at checkout, assign tasks, mentor teammates, and support training while upholding Meijer standards and policies. You will help ensure product freshness, safety, scheduling, and merchandising while contributing to an inclusive, family-oriented culture.

Qualifications

• Passion for customer service and engagement.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engaging peers to provide the best possible shopping experience including checkout.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching teammates to exceed customer service and sales goals.
• Supports training new team members/cross-training talent.
• Working with leadership on department schedule writing to focus on engagement and profitability.
• Ensuring freshness of products through rotation and dating policies.
• Guiding the team in food safety standards and safety compliance.
• Leading team members to manage ordering, receiving, stocking, pricing, and displays.
• Contributing to Meijer culture with diversity, equity, and inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories.

Skills

Customer service

Interpersonal skills

Verbal communication

Retail experience

Creative thinking

Influence others

Rapport building

Physical ability

Planning execution

Team orientation

Inclusive culture

Job description

Meijer, Inc. in Wisconsin seeks a dedicated team member to deliver outstanding customer service and help run daily store operations.

You will engage customers at checkout, assign tasks, mentor teammates, and support training while upholding Meijer standards and policies. You will help ensure product freshness, safety, scheduling, and merchandising while contributing to an inclusive, family-oriented culture.