Retail Customer Experience Lead

Socket.dev; Pigeon Forge (TN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Job summary

Marshalls, part of TJX Companies, is hiring at our Tennessee location. The role focuses on delivering excellent customer service, leading an associates team at the front of the store, and promoting loyalty programs.

You will train staff, coordinate POS coverage, and maintain a clean, efficient store environment while supporting store goals and labor compliance. Ideal candidates have at least 1 year of retail experience and 6 months in a leadership role, with strong communication, multitasking,

Qualifications

• 1 year retail experience required.
• 6 months of leadership experience required.
• Strong communication and organization are essential.

Responsibilities

• Promote excellent customer experience and loyalty programs.
• Lead front-of-store team and manage POS coverage and breaks.
• Train and mentor Associates on front-end principles.

Skills

Retail leadership

Communication

Organizational skills

Team player

Training others

Multi-tasking

Job description

Marshalls, part of TJX Companies, is hiring at our Tennessee location. The role focuses on delivering excellent customer service, leading an associates team at the front of the store, and promoting loyalty programs.

You will train staff, coordinate POS coverage, and maintain a clean, efficient store environment while supporting store goals and labor compliance. Ideal candidates have at least 1 year of retail experience and 6 months in a leadership role, with strong communication, multitasking,