Retail Customer Experience Associate

Follett Corporation; Wenham (MA); On-site; USD 16,531 - 30,940; Part time

Job summary

Follett Corporation is seeking a friendly Team Member to deliver exceptional customer service in our store. Greet customers, assist with inquiries, answer calls, and ring up purchases using the POS system.

You will help keep the floor stocked and properly priced, and assist with training new team members to maintain high service standards. Follett Corporation is a drug-free workplace and offers flexible hours to fit with your schedule.

Qualifications

• 0-3 years of relevant experience.
• High School Degree or equivalent.
• General computer skills.

Responsibilities

• Greet customers and assist with store inquiries.
• Answer the phone and direct callers as needed.
• Ring up purchases using the POS system.
• Use safe money-handling procedures and secure transaction practices.
• Assist with training new team members.
• Ensure the sales floor is fully stocked and items are priced properly.

Skills

Customer service

Cash handling

Phone inquiries

Education

High School Diploma or equivalent

Tools

POS system

Job description

Follett Corporation is seeking a friendly Team Member to deliver exceptional customer service in our store. Greet customers, assist with inquiries, answer calls, and ring up purchases using the POS system.

You will help keep the floor stocked and properly priced, and assist with training new team members to maintain high service standards. Follett Corporation is a drug-free workplace and offers flexible hours to fit with your schedule.