Guest Services & Sales Associate

Follett Corporation; Athens (TN); On-site; USD 16,531 - 30,307; Full time

Job summary

Follett Corporation seeks a Team Member to deliver exceptional customer service in a retail setting. You will greet customers, assist with inquiries, answer calls or direct them, and handle purchases at the POS with proper money handling. You may help train new teammates and keep the sales floor stocked and correctly priced.

The role emphasizes reliable service, collaboration with store staff, and adherence to workplace standards for a drug-free environment."

Qualifications

• Customer service experience preferred.
• Ability to greet and assist customers and answer store inquiries.
• Strong communication and basic computer skills required.

Responsibilities

• Greet customers and assist with inquiries.
• Answer phone calls or direct callers to the right person.
• Ring up purchases using the POS system and handle cash securely.
• Assist with training new team members.
• Ensure sales floor is stocked and items are properly priced.

Skills

Customer service

POS handling

Communication

Phone support

Education

High School diploma or equivalent

Tools

POS system

Job description

Follett Corporation seeks a Team Member to deliver exceptional customer service in a retail setting. You will greet customers, assist with inquiries, answer calls or direct them, and handle purchases at the POS with proper money handling. You may help train new teammates and keep the sales floor stocked and correctly priced.

The role emphasizes reliable service, collaboration with store staff, and adherence to workplace standards for a drug-free environment."