Retail Customer Experience Associate

The TJX Companies, Inc.; Richmond (VA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

referral bonuses

Job summary

Marshalls, part of The TJX Companies, is hiring for Store 1146 in Richmond, VA. You will deliver a highly satisfied customer experience by engaging with customers, maintaining a clean store, and supporting across departments. Cross-training may occur to meet business needs.

The role emphasizes strong customer service, flexible scheduling, and teamwork. Retail experience is preferred and you will participate in merchandising, promotions, and safety practices while upholding company standards.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task and adapt to changes in direction.
• Capable of lifting heavy objects with or without accommodation.
• Works well with peers and supervisors.
• Retail customer experience is preferred.

Responsibilities

• Provide a highly satisfied customer experience and engage with customers.
• Maintain a clean and organized store environment.
• Ring purchases/returns and handle cash accurately.
• Promote credit and loyalty programs.
• Assist in merchandising and prepare merchandise for the sales floor.
• Participate in store recovery and maintain safety standards.
• Support loss prevention and labor policy adherence.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organization

Multi-tasking

Adaptable

Team player

Retail experience

Job description

Marshalls, part of The TJX Companies, is hiring for Store 1146 in Richmond, VA. You will deliver a highly satisfied customer experience by engaging with customers, maintaining a clean store, and supporting across departments. Cross-training may occur to meet business needs.

The role emphasizes strong customer service, flexible scheduling, and teamwork. Retail experience is preferred and you will participate in merchandising, promotions, and safety practices while upholding company standards.