Retail Merchandising & Customer Experience Associate

The TJX Companies, Inc.; Baileys (VA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. is seeking team members for Marshalls in Baileys Crossroads, VA. The role focuses on delivering exceptional customer service, accurate checkout, and maintaining store standards.

You will promote credit and loyalty programs, support merchandising, and help ensure a safe, organized shopping environment. Our team values integrity, collaboration, and development opportunities as part of a Fortune 100 company and leading off-price retailer.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising philosophy and follows procedures and standards.
• Prepares merchandise for the sales floor following company procedures.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and organization of the sales floor and store.
• Provides and accepts recognition and constructive feedback.
• Adheres to labor laws, policies, and procedures.
• Supports and participates in shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Multi-tasking

Adaptability

Physical strength

Teamwork

Retail experience

Job description

The TJX Companies, Inc. is seeking team members for Marshalls in Baileys Crossroads, VA. The role focuses on delivering exceptional customer service, accurate checkout, and maintaining store standards.

You will promote credit and loyalty programs, support merchandising, and help ensure a safe, organized shopping environment. Our team values integrity, collaboration, and development opportunities as part of a Fortune 100 company and leading off-price retailer.