Retail Merchandise Associate: Customer Experience Driver

The TJX Companies, Inc.; Virginia (MN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Referral bonuses

Credit union

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a customer-focused team member to deliver a high-quality shopping experience at our Henrico, VA location. You will handle transactions, maintain store standards, and support various departments as needed.

The role emphasizes excellent customer service, teamwork, and the ability to adapt to changing priorities while upholding loss prevention and safety guidelines. Competitive benefits and a supportive work environment are offered.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Works effectively with peers and supervisors.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Attention to detail

Teamwork

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a customer-focused team member to deliver a high-quality shopping experience at our Henrico, VA location. You will handle transactions, maintain store standards, and support various departments as needed.

The role emphasizes excellent customer service, teamwork, and the ability to adapt to changing priorities while upholding loss prevention and safety guidelines. Competitive benefits and a supportive work environment are offered.