Retail Customer Experience Associate

Michaels of Canada; Mount Sterling (IN); Sur place; USD 18 000 - 21 000; Plein temps

Avantages offerts par ce poste

Employee discounts

401(k) with employer match

Health insurance

Résumé du poste

Michaels Store in Sterling, VA is seeking a Store Associate to help customers shop, locate products, and provide fast, friendly checkout experiences. You’ll participate in truck unloading, stocking, and ensuring in-store availability while promoting our rewards program and credit options.

You will engage customers, process transactions to standard, support omni-channel processes, and adhere to SOPs and safety guidelines. Strong communication and reliability are essential for success.

Qualifications

• Preferred Type of experience the job requires
• Retail and/or customer service experience preferred

Responsabilités

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Connaissances

Retail experience

Customer service

Description du poste

Michaels Store in Sterling, VA is seeking a Store Associate to help customers shop, locate products, and provide fast, friendly checkout experiences. You’ll participate in truck unloading, stocking, and ensuring in-store availability while promoting our rewards program and credit options.

You will engage customers, process transactions to standard, support omni-channel processes, and adhere to SOPs and safety guidelines. Strong communication and reliability are essential for success.