Customer Experience Associate

Follett Corporation; Americus (GA); On-site; USD 34,384,896 - 64,357,339; Full time

Job summary

Follett Corporation is seeking a Team Member to provide exceptional customer service on the sales floor, greet customers, answer store inquiries, and handle purchases at the POS system. The role involves safe money handling, assisting with training new staff, and ensuring the floor is stocked and pricing is accurate.

0-3 years of relevant experience and a High School Degree or equivalent are required, along with general computer skills.

Qualifications

• 0-3 years of relevant experience.
• High School Degree or equivalent.
• General computer skills.

Responsibilities

• Greets customers, assists customers with store inquiries, answers the phone and/or directs callers, and rings up purchases using the POS system.
• Use safe money-handling procedures and secure transaction practices.
• Assist with training new team members.
• Ensures the sales floor is fully stocked and items priced properly.

Skills

Customer service

General computer skills

Education

High School Degree or equivalent

Job description

Follett Corporation is seeking a Team Member to provide exceptional customer service on the sales floor, greet customers, answer store inquiries, and handle purchases at the POS system. The role involves safe money handling, assisting with training new staff, and ensuring the floor is stocked and pricing is accurate.

0-3 years of relevant experience and a High School Degree or equivalent are required, along with general computer skills.