Retail Customer Experience Associate

Michaels; Dallas (TX); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Other voluntary insurance options

Job summary

Michaels is hiring at our Dallas area store. You will assist customers, help them locate products, and ensure a fast, friendly checkout experience while supporting store recovery and in-stock integrity.

The role involves truck unloading, stocking, and assisting with omnichannel processes like BOPIS and SFS. Prior retail or customer service experience is preferred, with opportunities to engage customers in rewards programs.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; handle cash to standards.
• Engage customers on the Rewards program and private label card enrollments.
• Assist with Omni channel processes (Buy Online Pickup in Store, Ship From Store).
• Participate in truck unload, stocking and planogram duties.
• Maintain well-merchandised, in-stock store and complete merchandise recovery.

Skills

Retail experience

Customer service

Job description

Michaels is hiring at our Dallas area store. You will assist customers, help them locate products, and ensure a fast, friendly checkout experience while supporting store recovery and in-stock integrity.

The role involves truck unloading, stocking, and assisting with omnichannel processes like BOPIS and SFS. Prior retail or customer service experience is preferred, with opportunities to engage customers in rewards programs.