Retail Customer Experience Specialist (Framing)

Michaels; Dallas (TX); On-site; USD 17,000 - 23,000; Full time

Job summary

Michaels in Dallas, TX is seeking a Store Team Member to help customers find products, answer questions, and provide a fast, accurate checkout experience.

You will assist with unloading trucks, stocking shelves, recovery of merchandise, and maintaining in-stock conditions, while following SOPs, safety rules, and store policies. This role emphasizes service, teamwork, and adherence to company programs, with opportunities to learn framing and cross-training in custom framing.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on rewards programs and enrollments.
• Assist with Omni channel processes (BOPIS/SFS).
• Unloading trucks, stocking, and maintaining planograms (POGs).
• Ensure merchandise is in stock and well-merchandised; complete returns and go-backs.
• Support shrink and safety programs; follow SOPs and company policies.

Skills

Customer service

Cash handling

Sales skills

POS operation

Tools

POS system

Job description

Michaels in Dallas, TX is seeking a Store Team Member to help customers find products, answer questions, and provide a fast, accurate checkout experience.

You will assist with unloading trucks, stocking shelves, recovery of merchandise, and maintaining in-stock conditions, while following SOPs, safety rules, and store policies. This role emphasizes service, teamwork, and adherence to company programs, with opportunities to learn framing and cross-training in custom framing.