Retail Customer Experience Associate

Follett Corporation; Cincinnati (OH); On-site; USD 16,531 - 30,940; Full time

Job summary

Follett Higher Education in Cincinnati is seeking a Team Member to deliver friendly, efficient customer service and support store operations.

You will greet customers, assist with inquiries, answer calls, ring up purchases on the POS, and ensure accurate pricing while maintaining a stocked floor. This role also involves training new team members and following safe cash-handling procedures.

This hourly position offers competitive pay and an opportunity to grow with Follett.

Qualifications

• High school diploma required or equivalent.
• 0-3 years of relevant experience.
• Basic computer skills are required.

Responsibilities

• Greet customers and assist with store inquiries.
• Answer phones and direct callers; ring up purchases using the POS system.
• Follow safe money-handling procedures and secure transactions.
• Assist with training new team members.
• Keep the sales floor stocked and items priced properly.

Skills

Customer service

Cash handling

Phone support

Training teammates

Education

High School Diploma or equivalent

Tools

POS system

Job description

Follett Higher Education in Cincinnati is seeking a Team Member to deliver friendly, efficient customer service and support store operations.

You will greet customers, assist with inquiries, answer calls, ring up purchases on the POS, and ensure accurate pricing while maintaining a stocked floor. This role also involves training new team members and following safe cash-handling procedures.

This hourly position offers competitive pay and an opportunity to grow with Follett.