Customer Experience Associate

Follett Corporation; Cleveland (OH); On-site; USD 16,531 - 30,307; Full time

Job summary

Follett Corporation in Cleveland, OH, is seeking a Team Member focused on delivering exceptional customer service. You will greet customers, assist with inquiries, handle phone calls, and process purchases at the POS.

Emphasis is on safe money handling and proper pricing while supporting inventory and training new teammates. The role supports high standards of service on the sales floor and requires a friendly, reliable presence with basic computer skills.

Qualifications

• 0-3 years of relevant experience.
• High School Degree or equivalent.
• General computer skills.

Responsibilities

• Greets customers and assists with store inquiries.
• Answers phone and directs callers as needed.
• Rings up purchases using the POS system with accuracy.
• Adheres to safe money-handling procedures and secure practices.
• Assists with training new team members.
• Keeps sales floor stocked and items properly priced.

Skills

0-3 years of relevant experience

General computer skills

Education

High School Degree or equivalent

Job description

Follett Corporation in Cleveland, OH, is seeking a Team Member focused on delivering exceptional customer service. You will greet customers, assist with inquiries, handle phone calls, and process purchases at the POS.

Emphasis is on safe money handling and proper pricing while supporting inventory and training new teammates. The role supports high standards of service on the sales floor and requires a friendly, reliable presence with basic computer skills.