Retail Customer Experience Associate

Ross Stores, Inc.; Carrollton (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Ross Stores, Inc. in Carrollton, TX is seeking a Retail Associate to help customers have a positive shopping experience. The role emphasizes eye contact, smiles, greeting customers, respectful teamwork, and maintaining clean, well-merchandised stores.

You will perform various tasks across departments as needed, follow safety practices, respond to customer questions, support brand representation, and assist with stocking, cleaning, and loss prevention awareness.

Qualifications

• Effective communication with Customers, Associates and Store Leadership.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Ensures safety is the number one priority and practices safe behaviors.
• Maintains a safe and secure shopping environment on the sales floor.
• Greets customers and assists with merchandise and questions.
• Handles customer service calls and routes issues to Store Leadership.
• Represents the Ross brand with integrity.
• Performs cleaning tasks to maintain store areas.
• Maintains professional appearance and dress code.
• Executes daily merchandising and housekeeping to standards.
• Expedites received merchandise to the sales floor per guidelines.
• Follows MOS policies and cash handling procedures.
• Maximizes productivity by following store best practices.

Skills

Effective communication

Basic math skills

Job description

Ross Stores, Inc. in Carrollton, TX is seeking a Retail Associate to help customers have a positive shopping experience. The role emphasizes eye contact, smiles, greeting customers, respectful teamwork, and maintaining clean, well-merchandised stores.

You will perform various tasks across departments as needed, follow safety practices, respond to customer questions, support brand representation, and assist with stocking, cleaning, and loss prevention awareness.