Retail Customer Specialist & Framing (Cross-Train)

Michaels; Jurupa Valley (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

Michaels is hiring a store team member in California to help customers shop, locate products, and ensure a fast, friendly checkout experience. You will assist with truck unloading, stocking, and planogram maintenance to keep the store well merchandised and in stock.

Responsibilities include promoting the Rewards program, enrolling customers in Private Label Credit Cards, and supporting omnichannel processes such as BOPIS and SFS while following SOPs and safety policies.

Qualifications

• Retail and/or customer service experience preferred.
• Must be at least sixteen (16) years old.
• Able to stand for long periods and move around the store.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail / customer service experience

Job description

Michaels is hiring a store team member in California to help customers shop, locate products, and ensure a fast, friendly checkout experience. You will assist with truck unloading, stocking, and planogram maintenance to keep the store well merchandised and in stock.

Responsibilities include promoting the Rewards program, enrolling customers in Private Label Credit Cards, and supporting omnichannel processes such as BOPIS and SFS while following SOPs and safety policies.