Retail Customer Care Specialist

dollartree; Illinois; On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Family Dollar seeks a part-time Customer Service Associate to deliver a friendly shopping experience. You will assist customers, process transactions at the register, maintain store cleanliness, stock merchandise, unload trucks, and ensure safe, organized aisles.

You will also handle restocking, help with bathrooms, and follow directions to protect assets. This role requires strong communication and problem-solving in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision‑making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment.
• Ensure a positive, safe, and respectful environment with customers and colleagues.
• Maintain cleanliness throughout the store, including bathrooms, floors, trash.
• Other duties as assigned.

Skills

Customer service experience

Excellent communication

Strong problem-solving

Ability to follow instructions

Strong organizational skills

Relationship management

Mobility and lifting 30-50 lbs

Education

High school diploma or equivalent

Job description

Family Dollar seeks a part-time Customer Service Associate to deliver a friendly shopping experience. You will assist customers, process transactions at the register, maintain store cleanliness, stock merchandise, unload trucks, and ensure safe, organized aisles.

You will also handle restocking, help with bathrooms, and follow directions to protect assets. This role requires strong communication and problem-solving in a fast-paced retail environment.