Retail Customer Care & Merchandising Pro

Michaels Stores; Danvers (MA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Job summary

The Michaels Companies Inc. in Danvers, MA seeks a Store Team Member to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will help with truck unloads, stocking, and maintaining planograms to keep the store well-merchandised and in stock.

This role supports omnichannel processes like BOPIS and SFS, participates in merchandise recovery, and upholds SOPs and safety standards. Flexible hours include nights, weekends and early mornings.

Qualifications

• Prior retail or customer service experience preferred.
• Ability to stand long periods and move around store.

Responsibilities

• Assist customers in locating products and providing solutions.
• Provide fast, friendly checkout experience with accurate cash handling.
• Enroll customers in Rewards program and Private Label Credit Cards.
• Support omni-channel processes like Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS).
• Assist with truck unloading, stocking, and planogram maintenance.
• Maintain in-stock store through merchandise recovery and SOP adherence.
• Adhere to safety programs and company policies.
• Cross-trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

POS

Merchandising

Job description

The Michaels Companies Inc. in Danvers, MA seeks a Store Team Member to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will help with truck unloads, stocking, and maintaining planograms to keep the store well-merchandised and in stock.

This role supports omnichannel processes like BOPIS and SFS, participates in merchandise recovery, and upholds SOPs and safety standards. Flexible hours include nights, weekends and early mornings.