Guest Services & Retail Checkout Specialist

Michaels; New York (NY); Sur place; USD 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Résumé du poste

Michaels Woodbury, NY is seeking a store associate to deliver friendly customer service and a fast checkout experience. You will help customers locate products, explain rewards enrollment, and support omni‑channel processes such as BOPIS and SFS.

You will also assist with unloading trucks, stocking, planograms, and store recovery to maintain an in‑stock, well‑merchandised shopping environment. The role requires retail or customer service experience and a willingness to work in a dynamic store

Qualifications

• Retail and/or customer service experience preferred.

Responsabilités

• Help customers shop, locate products, and provide solutions
• Provide fast, friendly checkout with cash handling to standards
• Engage customers on the rewards program and enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the return/go back process
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company policies; interact respectfully with others; promote company values
• Cross trained in Custom Framing selling and production

Connaissances

Retail / Customer service

Description du poste

Michaels Woodbury, NY is seeking a store associate to deliver friendly customer service and a fast checkout experience. You will help customers locate products, explain rewards enrollment, and support omni‑channel processes such as BOPIS and SFS.

You will also assist with unloading trucks, stocking, planograms, and store recovery to maintain an in‑stock, well‑merchandised shopping environment. The role requires retail or customer service experience and a willingness to work in a dynamic store