Midday Customer Service Specialist — In-Store & Framing

Michaels Stores; Central Valley (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Employee discounts

Partner discounts

Job summary

Michaels Stores in Woodbury, NY is seeking a store team member to deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout experience.

You’ll participate in truck unloading, stocking, planograms, and omnichannel tasks like BOPIS and SFS, while upholding store standards and safety programs.

The Michaels Companies offers comprehensive benefits including a 401(k) with company match, medical/dental/vision, tuition assistance, employee discounts, and more.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Job description

Michaels Stores in Woodbury, NY is seeking a store team member to deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout experience.

You’ll participate in truck unloading, stocking, planograms, and omnichannel tasks like BOPIS and SFS, while upholding store standards and safety programs.

The Michaels Companies offers comprehensive benefits including a 401(k) with company match, medical/dental/vision, tuition assistance, employee discounts, and more.