Retail Counter Lead: Drive Sales & Service Excellence

PYP; Wichita (KS); On-site; USD 21,000 - 28,000; Full time

Job summary

PYP is seeking a Retail Counter Lead to support daily counter operations, assist customers with parts and service inquiries, maintain inventory and merchandising standards, and lead the retail team at our Wichita, KS location.

The role focuses on driving sales performance, enhancing customer satisfaction, and maintaining a clean and safe store environment. Prior leadership experience and strong communication are valued in this fast-paced retail setting.

Qualifications

• High School Diploma or GED required.
• 3+ years of retail, automotive parts, customer service, or related experience required.
• Previous leadership or supervisory experience preferred.

Responsibilities

• Lead and direct the work of retail team members.
• Provide coverage and support when team members are absent or business needs require additional leadership.
• Assist customers with product selection, warranties, returns, and issue resolution.
• Monitor sales performance and identify opportunities to improve customer service, product sales, and operational efficiency.
• Assist with scheduling, training, coaching, and performance management.
• Participate in interviewing, hiring, coaching, performance reviews, and corrective action processes.

Skills

Customer service

Sales skills

Communication

Multitask

Cash handling

Microsoft Office

Education

High School Diploma or GED

3+ years of retail/customer service experience

Leadership or supervisory experience preferred

Tools

Microsoft Office

Job description

PYP is seeking a Retail Counter Lead to support daily counter operations, assist customers with parts and service inquiries, maintain inventory and merchandising standards, and lead the retail team at our Wichita, KS location.

The role focuses on driving sales performance, enhancing customer satisfaction, and maintaining a clean and safe store environment. Prior leadership experience and strong communication are valued in this fast-paced retail setting.