Retail Counter Lead: Auto Parts & Service Coach

Pick Your Part; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Pick Your Part is seeking a Retail Counter Lead to oversee daily counter operations, guide a retail team, and ensure top customer service for parts inquiries. You will manage training, merchandising, and performance initiatives to achieve sales and operational goals.

The role emphasizes staff coaching, inventory upkeep, and collaboration with management on promotions and store projects. A positive, customer-focused environment is essential.

Qualifications

• Strong customer service and sales skills.
• Ability to communicate effectively with customers, employees, and management.
• Experience using Microsoft Outlook, Word and Excel.

Responsibilities

• Lead daily counter operations and assist customers with parts and service inquiries.
• Provide training and support to Retail Counter team on systems, processes and standards.
• Create sales initiatives and incentives to drive team performance.
• Coach and train retail team members on a regular basis.
• Monitor sales performance and identify opportunities to improve service and efficiency.
• Assist customers with product selection, warranties, returns, and issue resolution.
• Support store initiatives, promotions and operational projects.
• Maintain a positive, customer-focused workplace.

Skills

Customer service

Sales

Leadership

Communication

Inventory management

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Pick Your Part is seeking a Retail Counter Lead to oversee daily counter operations, guide a retail team, and ensure top customer service for parts inquiries. You will manage training, merchandising, and performance initiatives to achieve sales and operational goals.

The role emphasizes staff coaching, inventory upkeep, and collaboration with management on promotions and store projects. A positive, customer-focused environment is essential.