Retail Counter Lead - Sales, Service & Team Coach

Pick Your Part Central LLC; Wichita (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

Pick Your Part Central LLC in Wichita, KS, is seeking a Retail Counter Lead to support daily counter operations, assist customers with parts and service inquiries, and mentor the retail team. You will drive sales performance, uphold merchandising standards, manage inventory, and maintain a clean, safe store environment while delivering excellent customer service.

The role requires strong leadership, solid communication, and a proactive approach to teamwork in a fast-paced retail setting.

Qualifications

• High School Diploma or GED required.
• 3+ years of retail, automotive parts, customer service, or related experience required.
• Previous leadership or supervisory experience preferred.

Responsibilities

• Lead and direct the work of retail team members.
• Assist with scheduling, training, coaching, and performance management.
• Participate in hiring, disciplinary actions, performance evaluations, and employee development.
• Provide coverage and support when team members are absent or when business needs require additional leadership.
• Assist with employee onboarding and training.
• Share best practices with team members and leadership.

Skills

Customer service

Communication

Cash handling

Microsoft Outlook

Microsoft Word

Microsoft Excel

Team leadership

Multi-tasking

Retail operations

Automotive parts knowledge

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Pick Your Part Central LLC in Wichita, KS, is seeking a Retail Counter Lead to support daily counter operations, assist customers with parts and service inquiries, and mentor the retail team. You will drive sales performance, uphold merchandising standards, manage inventory, and maintain a clean, safe store environment while delivering excellent customer service.

The role requires strong leadership, solid communication, and a proactive approach to teamwork in a fast-paced retail setting.