Retail Computer Repair & Service Specialist

Micro Center; Mayfield Heights (OH); Sur place; USD 21 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision Benefits

Flexible Schedules

Employee Discount

Tuition Reimbursement & Education

Paid Time Off

401K Plan

Résumé du poste

Micro Center is seeking self-motivated Retail Computer Technicians in Mayfield Heights, OH. You will split time between the service counter helping customers and the repair shop diagnosing devices. The role offers base pay starting at $15/hour with incentives to raise hourly rates up to $18–$35 plus SPIFFs.

You’ll advise on data backups, antivirus, warranties and offer repair status updates, while maintaining inventory and a clean work area.

Qualifications

• High School diploma or equivalent; one year related computer service repair or technical customer service experience preferred.
• CompTIA A+ or Apple ACMT/ACiT certifications, or the ability to certify within 90 days of hire.

Responsabilités

• Provide in-person consultations and troubleshooting at the service counter for computers and related products.
• Recommend service solutions including data backups, antivirus, extended warranties, and subscriptions.
• Identify and document hardware/software failures on desktops, laptops, mobiles, and TVs.
• Assist in building custom computers sold by the BYO team.
• Maintain technical certifications and stay up-to-date with current products.

Connaissances

Customer service

Technical troubleshooting

Communication

Multi-tasking

Inventory awareness

Formation

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT/ACiT certifications

Outils

CompTIA A+

Apple ACMT

ACiT

Description du poste

Micro Center is seeking self-motivated Retail Computer Technicians in Mayfield Heights, OH. You will split time between the service counter helping customers and the repair shop diagnosing devices. The role offers base pay starting at $15/hour with incentives to raise hourly rates up to $18–$35 plus SPIFFs.

You’ll advise on data backups, antivirus, warranties and offer repair status updates, while maintaining inventory and a clean work area.