RETAIL COMPUTER TECHNICIAN

Micro Center; Mayfield (OH); On-site; USD 20,664 - 48,216; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401K Plan with company match

Tuition Reimbursement

Paid Time Off

Employee Discount

Job summary

Micro Center is seeking self-motivated Retail Computer Technicians to join our service team. Starting at $15/hour base with incentives to raise hourly rates to $18–$35+ with SPIFFs, you will diagnose and repair computers, assist customers, and build lasting relationships.

You'll split time between the service counter and the shop, providing clear updates to customers via in-person, phone, text, or email, while maintaining accuracy in repairs, documentation, and inventory.

Qualifications

• High School diploma or equivalent; related service/repair experience preferred.
• CompTIA A+ or Apple ACMT/ACiT certifications, or ability to certify within 90 days.
• Excellent communication and interpersonal skills; able to multitask and adjust priorities.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers and related products.
• Recommend service solutions including data backups, antivirus, warranties, and subscriptions.
• Identify and document hardware or software issues across a range of devices.
• Assemble custom computers for BYO sales and support repairs with up-to-date certifications.
• Maintain cash till, process transactions, and keep a clean, organized work area with accurate inventory.
• Provide timely updates to customers via face-to-face, phone, text, and email regarding service events.

Skills

Customer service

Communication

Troubleshooting

Technical support

Education

High School diploma or equivalent

CompTIA A+ or Apple ACMT/ACiT certifications or ability to certify within 90 days

Job description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self‑motivated, results‑driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18‑$35 + SPIFFs. It is Micro Center’s core promise to take care of our associates and customers, which has led to our success over the last 40+ years!

You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.

Major Responsibilities

• Provide in‑person consultations and troubleshooting to customers at the service counter on a variety of computers, computer‑related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti‑virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build‑your‑own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face‑to‑face, telephone, text, and email communication regarding their service event on a constant basis

Education & Experience

• High School diploma or equivalent with one‑year related computer service repair or technical customer service experience strongly preferred
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications highly desirable
• Excellent communication & interpersonal skills combined with ability to multi‑task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

Benefits

• Medical, Dental and Vision Benefits Coverage for Regular Full‑Time Associates
• Flexible Schedules & Excellent Pay
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with company match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

Micro Center is an Equal Opportunity Employer.