Retail Communications & Operations Coordinator

Urban-Outfitters-7e13a49d; Philadelphia (Philadelphia County); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision care

Paid time off

Employee discounts

Retirement savings

Job summary

Urban Outfitters seeks a Communications Coordinator to support daily retail communications and operations, connecting Home Office with stores. The role manages the UO Download, distributes content, and runs the intranet while coordinating calendars and meetings.

You will work cross-functionally, build presentations, and help improve processes for store teams. The position requires hybrid work in the Philadelphia area and strong writing and organizational skills.

Qualifications

• 1–3 years of experience in retail, communications, operations, project coordination, or a related field preferred.
• Retail experience is strongly preferred.
• Proficiency in Google Workspace/Microsoft Office, Slides/PowerPoint, Docs/Word, and Sheets/Excel.
• Experience working with intranet, content management, project management, or internal communication platforms is a plus.

Responsibilities

• Own the weekly production of the UO Download and manage submissions, deadlines, and publishing.
• Write, edit, proofread, and distribute store communications supporting operations updates, product, collaborations, brand initiatives, and employee programs.
• Review all store-facing content for clarity, relevance, accuracy, action, timing, and potential store questions.
• Support the Communications Manager in developing and executing retail communication plans and initiatives.
• Own and develop the UO retail intranet, including creating and updating pages, content, tools, and resources to keep information accurate, organized, and easy to navigate.
• Coordinate recurring Store Operations and Retail meetings, including creating agendas and meeting materials, collecting and organizing content, building presentations, and documenting notes and follow-up.
• Build presentations, recaps, and supporting materials using established templates and brand standards.
• Identify opportunities to simplify and improve communications, processes, tools, and resources for store teams.
• Own the Retail Calendar, providing visibility to upcoming priorities and identifying timing conflicts.
• Coordinate with cross-functional partners to gather information, clarify gaps, and keep deliverables on schedule.
• Create and manage retail planning and Store Operations tools and resources, including calendars, product + release information, trackers, templates, distribution lists, and other store execution materials.
• Own the Store Operations inbox and serve as a primary point of contact for store questions and requests, partnering across Stores, Field Leadership, and Home Office to provide timely answers, resources, and resolution.
• Coordinate Store Communications + Operations initiatives, including creating and managing assigned timelines, trackers, follow-ups, and deliverables.
• Support the coordination and execution of promotions, markdowns, pricing changes, inventory tasks, product launches, store events, surveys, and other operational priorities.

Skills

Written communication

Organization

Project coordination

Store experience understanding

Cross-functional collaboration

Presentation skills

Document formatting

Tools

Google Workspace

Microsoft Office

Intranet platforms

Content management

Project management tools

Job description

Urban Outfitters seeks a Communications Coordinator to support daily retail communications and operations, connecting Home Office with stores. The role manages the UO Download, distributes content, and runs the intranet while coordinating calendars and meetings.

You will work cross-functionally, build presentations, and help improve processes for store teams. The position requires hybrid work in the Philadelphia area and strong writing and organizational skills.