Merchandise Operations Specialist

Urban Outfitters; Philadelphia (Philadelphia County); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement plan

Job summary

Urban Outfitters is seeking a Merchandise Operations Coordinator to support the daily operational functions within the buying area, ensuring timely delivery of merchandise through consistent communication with vendors, the distribution center, and the buying team.

The role also involves developing key cross-functional relationships with the distribution center, vendors, production, buying, planning, and allocation teams.

Qualifications

• Attention to Detail – Ensuring accuracy in PO entry, SKU maintenance, and invoice corrections.
• Time management – Managing deliveries, seasonal timelines, and multiple priorities.
• Communication skills – Clear and consistent communication with vendors, DC, and internal teams.
• Problem solving – Navigating issues like delayed shipments, invoice discrepancies, and backorder challenges.
• Collaboration – Working cross-functionally with Buying, Planning, Allocation, and Accounts Payable.

Responsibilities

• PO Entry and Revisions: Enter and revise purchase orders as needed.
• Timely Delivery: Ensure timely delivery of merchandise by tracking and monitoring receipts.
• SKU Maintenance: Maintain accurate SKU information.
• Backorder and Pre-Order Management: Manage backorders and pre-orders to ensure customer satisfaction.
• DC Communication and Follow-Up: Communicate and follow up with the distribution center to ensure smooth operations.
• RTVs, Retickets, and Price Changes: Manage and execute return-to-vendor (RTV) processes, reticketing, and price changes in coordination with Planning and Allocation teams.
• Receipt Management: Manage receipts alongside open-to-buy (OTB) availability, ensuring the class is not overbought and collaborating with planning/buying when shifting orders/receipts.
• DTC Flags and Shipping Restrictions: Manage direct-to-consumer (DTC) flags and shipping restrictions.
• GTIN Management: Oversee Global Trade Item Number (GTIN) management.
• Event and Seasonal Deliveries: Coordinate time-sensitive deliveries for events and seasonal setups.
• Invoice Corrections: Facilitate and assist in corrections and adjustments to invoices with the Accounts Payable team.
• Team Collaboration: Work in synergy with Buying, Planning, and Allocation teams toward common goals for the merchandise area.

Skills

Attention to detail

Time management

Communication skills

Problem solving

Collaboration

Job description

Urban Outfitters is seeking a Merchandise Operations Coordinator to support the daily operational functions within the buying area, ensuring timely delivery of merchandise through consistent communication with vendors, the distribution center, and the buying team.

The role also involves developing key cross-functional relationships with the distribution center, vendors, production, buying, planning, and allocation teams.