Urban Outfitters Communications & Operations Coordinator

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Philadelphia (Philadelphia County); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

Employee discounts

Retirement savings

Job summary

URBN is seeking a Communications Coordinator to support day-to-day retail communications and operational processes across stores and Home Office. The role focuses on timely, relevant communications and driving brand priorities through effective content.

You will coordinate information between Home Office and stores, manage weekly communications, calendars, and resources, and help ensure a smooth store experience and customer service execution.

Qualifications

• Strong written communication and editing skills for concise, actionable store communications.
• Excellent organization with ability to manage multiple deadlines and projects.
• Strong project coordination, ownership, and follow-up across teams.
• Understanding of retail environment and ability to prioritize timely, relevant updates for stores.
• Collaborative, cross-functional work style with different levels in the organization.
• Comfortable presenting information in meetings and facilitating discussions.
• Strong formatting and layout sense for clear information hierarchy.

Responsibilities

• Own the weekly production of the UO Download and store communications.
• Write, edit, and distribute store operations updates, brand initiatives, and employee programs.
• Review store-facing content for clarity, relevance, accuracy and timing.
• Support Communications Manager in developing retail communication plans and initiatives.
• Own and develop the UO retail intranet with pages, tools, and resources.
• Coordinate recurring Store Operations and Retail meetings, agendas, content, and notes.
• Build presentations and supporting materials using templates and brand standards.
• Identify opportunities to simplify and improve communications, processes, tools and resources.

Skills

Written communication

Editing

Organization

Project coordination

Cross-functional collaboration

Presentations

Documentation formatting

Tools

Google Workspace

Microsoft Office

Slides/PowerPoint

Docs/Word

Sheets/Excel

Job description

This position is located at 5000 S Broad St, Philadelphia, Pennsylvania, 19112 United States

Role Summary

Urban Outfitters is looking for a Communications Coordinator to join their team! The Retail Communications + Operations Coordinator supports the day-to-day communication and operational processes that keep retail teams informed, organized, and focused on the customer.

Reporting to the Communications Manager, this role coordinates information and priorities between Home Office and stores, manages weekly Store Communications, maintains key calendars and resources, and supports Store Operations initiatives. This role helps ensure information reaching stores is timely, relevant, and easy to action, supporting teams in serving customers, driving sales, and executing brand priorities.

Role Responsibilities

Responsibilities

Store Communications

• Own the weekly production of the UO Download, UO’s primary communication and planning resource for store teams, including collecting submissions, managing deadlines, writing and editing content, and publishing.
• Write, edit, proofread, and distribute store and field communications supporting operations updates, product, collaborations, brand initiatives, and employee programs.
• Review all store-facing content for clarity, relevance, accuracy, action, timing, and potential store questions.
• Support the Communications Manager in developing and executing retail communication plans and initiatives.
• Own and develop the UO retail intranet, including creating and updating pages, content, tools, and resources to keep information accurate, organized, and easy to navigate.
• Coordinate recurring Store Operations and Retail meetings, including creating agendas and meeting materials, collecting and organizing content, building presentations, and documenting notes and follow-up.
• Build presentations, recaps, and supporting materials using established templates and brand standards.
• Identify opportunities to simplify and improve communications, processes, tools, and resources for store teams.

Planning + Coordination

• Own the Retail Calendar, providing visibility to upcoming priorities and identifying timing conflicts.
• Coordinate with cross-functional partners to gather information, clarify gaps, and keep deliverables on schedule.
• Coordinate with cross-functional partners to gather required information, assets, timing, and store actions; clarify gaps or questions; and follow up to keep deliverables on schedule.
• Create and manage retail planning and Store Operations tools and resources, including calendars, product + release information, trackers, templates, distribution lists, and other store execution materials.

Store Operations

• Own the Store Operations inbox and serve as a primary point of contact for store questions and requests, partnering across Stores, Field Leadership, and Home Office to provide timely answers, resources, and resolution.
• Coordinate Store Communications + Operations initiatives, including creating and managing assigned timelines, trackers, follow-ups, and deliverables.
• Support the coordination and execution of promotions, markdowns, pricing changes, inventory tasks, product launches, store events, surveys, and other operational priorities.

Role Qualifications

Skills + Qualifications

• Strong written communication and editing skills to make information simple, engaging, concise, and actionable.
• Exceptional organization and attention to detail with the ability to prioritize and manage multiple deadlines, projects, and recurring processes.
• Strong project coordination, ownership, and follow-up skills.
• Understanding of the store experience and ability to use sound judgment to recognize what is most relevant, timely, and actionable for retail teams.
• Collaborative and comfortable working cross-functionally with partners at varying levels of the organization.
• Comfortable communicating in meetings and occasionally presenting information or facilitating discussions..
• Strong presentation and document-formatting skills, with an eye for clear information hierarchy, layout, and visual consistency.

Experience

• 1–3 years of experience in retail, communications, operations, project coordination, or a related field preferred. Retail experience is strongly preferred.
• Proficiency in Google Workspace/Microsoft Office, Slides/PowerPoint, Docs/Word, and Sheets/Excel.
• Experience working with intranet, content management, project management, or internal communication platforms is a plus.

Role Requirements

• Must be based in the Philadelphia area and able to work a hybrid schedule with a minimum of three days per week in the office.
• Ability to travel to store locations as needed.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.