Retail Client Service Manager

Advantage Solutions; St. Louis (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Advantage Solutions is seeking a Retail Client Service Manager to directly manage a portfolio of clients and act as the strategic liaison between clients and internal sales teams. The role focuses on client satisfaction, brand success, and long-term relationships.

You will support a Senior Client Service Manager with an extended client portfolio, contributing to execution, communication, and strategic planning to ensure seamless service delivery across accounts.

Qualifications

• Bachelor’s degree required.
• 2–4 years of relevant experience.
• Proficient in Microsoft Office; capable of reporting and analysis.

Responsibilities

• Serves as a strategic brand liaison between the client and internal sales teams, ensuring client satisfaction and brand success.
• Supports senior client service managers with extended portfolios, assisting in execution, communication, and strategic planning to ensure seamless service delivery.
• Builds foundational understanding of core brand and sales drivers and their impact on brand success.
• Deepens understanding and monitoring of category reviews as sales opportunities.
• Gains understanding of the retail market for brand placement.
• Gathers industry data as a sales tool and draws conclusions to support brands in the portfolio.
• Provides financial monitoring and reporting by tracking monthly sales and advising on retailer promotions.

Skills

Data analysis

Report writing

Presentations

Independent work

SOP compliance

Client communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Retail Client Service Manager is responsible for directly managing a portfolio of clients, serving as the strategic brand liaison between the client and internal sales teams. In this role, they ensure client satisfaction, drive brand success, and cultivate long-term trusted relationships.

In addition to owning direct client relationships, the Retail Client Service Manager also supports a Senior Client Service Manager with an extended portfolio of clients. Acting as a collaborative partner, they assist in execution, communication, and strategic planning to ensure seamless client service delivery across all accounts.

Responsibilities

• For assigned clients, serves as a strategic brand liaison between the client and internal sales teams, ensuring client satisfaction and brand success
• Supports a senior client service manager with an extended portfolio of clients, acting as a collaborative partner to assist in execution, communication, and strategic planning to ensure seamless client service delivery
• Builds foundational understanding of core brand and sales drivers and their impact on brand success
• Deepens understanding and monitoring of category reviews as sales opportunities
• Deepens understanding of the retail market for brand placement
• Builds understanding of industry data as a sales tool, drawing conclusions to support brands in the portfolio
• Provides financial monitoring and reporting by tracking monthly sales, advising on retailer promotions, and delivering monthly and quarterly updates on brand sales growth and progress against KPIs

Qualifications

Education Requirements: Bachelor’s degree

Experience Requirements: 2-4 years’ experience in relevant field

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge And Skills

• Highly proficient in Microsoft Office, with the ability to create reports, analyze data, and develop professional presentations
• Ability to work independently with general supervision
• Ability to follow detailed standard operating procedures
• Ability to analyze reporting data and present to clients and internal stakeholders
• Ability to use prior or closely related work experience to determine possible solutions to problems

Job Will Remain Open Until Filled