Retail Client Service Manager

your adv; Northern (KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Your Adv is seeking a Retail Client Service Manager to directly manage a client portfolio and act as a strategic liaison between clients and internal sales teams. The role focuses on ensuring client satisfaction, brand success, and long-term relationships, while supporting a senior manager with an extended portfolio.

Responsibilities include monitoring category reviews, understanding the retail market for brand placement, and providing monthly/quarterly updates on sales progress against KPIs.

Qualifications

• Bachelor’s degree required in a related field.
• 2–4 years of experience in a relevant role.
• Strong analytical and reporting capabilities.

Responsibilities

• For assigned clients, serves as a strategic liaison between client and internal teams.
• Supports a senior manager with an extended portfolio, assisting in execution and planning.
• Builds foundational understanding of brand and sales drivers.
• Monitors category reviews and identifies sales opportunities.
• Gains knowledge of the retail market for brand placement.
• Provides financial monitoring and reporting of monthly sales and KPIs.

Skills

Data analysis

Presentation skills

SOP compliance

Report generation

Client communication

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

### Retail Client Service ManagerThe Retail Client Service Manager is responsible for directly managing a portfolio of clients, serving as the strategic brand liaison between the client and internal sales teams. In this role, they ensure client satisfaction, drive brand success, and cultivate long-term trusted relationships.In addition to owning direct client relationships, the Retail Client Service Manager also supports a Senior Client Service Manager with an extended portfolio of clients. Acting as a collaborative partner, they assist in execution, communication, and strategic planning to ensure seamless client service delivery across all accounts.### Responsibilities* For assigned clients, serves as a strategic brand liaison between the client and internal sales teams, ensuring client satisfaction and brand success* Supports a senior client service manager with an extended portfolio of clients, acting as a collaborative partner to assist in execution, communication, and strategic planning to ensure seamless client service delivery* Builds foundational understanding of core brand and sales drivers and their impact on brand success* Deepens understanding and monitoring of category reviews as sales opportunities* Deepens understanding of the retail market for brand placement* Builds understanding of industry data as a sales tool, drawing conclusions to support brands in the portfolio* Provides financial monitoring and reporting by tracking monthly sales, advising on retailer promotions, and delivering monthly and quarterly updates on brand sales growth and progress against KPIs### QualificationsEducation Requirements: Bachelor’s degreeExperience Requirements: 2-4 years’ experience in relevant field### Supervisor ResponsibilityDirect Reports: This position does not have supervisory responsibilities for direct reportsIndirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports### Required Knowledge and Skills* Highly proficient in Microsoft Office, with the ability to create reports, analyze data, and develop professional presentations* Ability to work independently with general supervision* Ability to follow detailed standard operating procedures* Ability to analyze reporting data and present to clients and internal stakeholders* Ability to use prior or closely related work experience to determine possible solutions to problemsJob Will Remain Open Until Filled