Manager, Customer Relationships

Brobston Group; Atlanta (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Brobston Group seeks a Customer Relationship Manager to lead localized strategies that acquire, retain, and develop high-value clients across shopping channels. You will use client insights and performance data to strengthen relationships, loyalty, and store growth.

You will coach sales teams on client development, partner with store leadership and Brand Experience to deliver client programs and VIP events, and engage high-value clients during key activations.

Qualifications

• 4-7 years of experience in luxury retail, hospitality, or premium client relations, including CRM or clienteling strategy.
• Bachelor's degree in business, marketing, luxury brand management, or equivalent experience.
• Experience coaching and motivating sales professionals.
• Strong analytical skills, Excel proficiency, communication skills, and ability to present insights to executives.
• Flexibility to work evenings, weekends, and holidays, and ability to navigate the retail floor and carry materials up to 10 pounds.

Responsibilities

• Develop and manage strategies for top-tier client portfolios, retention, and customer growth.
• Monitor clienteling KPIs and translate data into actionable store strategies.
• Coach sales associates on client development practices and CRM technology.
• Partner with store leadership and Brand Experience to deliver client programs, VIP events, and personalized experiences.
• Engage high-value clients and support sales teams during key activations.

Skills

Analytical skills

CRM / clienteling

Executive communication

Data presentation

Education

Bachelor's degree in business/marketing/luxury brand management

Tools

Excel

Job description

Summary

The Customer Relationship Manager leads localized strategies to acquire, retain, and develop high-value clients across shopping channels. The role uses customer insights and performance data to strengthen client relationships, increase loyalty, and drive store growth.

Responsibilities

• Develop and manage strategies for top-tier client portfolios, retention, and customer growth.


• Monitor clienteling KPIs and translate data into actionable store strategies.


• Coach sales associates on client development practices and CRM technology.


• Partner with store leadership and Brand Experience to deliver client programs, VIP events, and personalized experiences.


• Engage high-value clients and support sales teams during key activations.

Requirements

• 4-7 years of experience in luxury retail, hospitality, or premium client relations, including CRM or clienteling strategy.


• Bachelor's degree in business, marketing, luxury brand management, or equivalent experience.


• Experience coaching and motivating sales professionals.


• Strong analytical skills, Excel proficiency, communication skills, and ability to present insights to executives.


• Flexibility to work evenings, weekends, and holidays, and ability to navigate the retail floor and carry materials up to 10 pounds.