Retail Client Experience Pro - Premium Apparel

TravisMathew, LLC; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

TravisMathew is a premium apparel brand seeking a customer-focused retail associate to deliver exceptional service on the floor, meet sales goals, and connect with clients to develop repeat business.

You will maintain in-depth product knowledge, participate in store events and CRM activities, ensure a welcoming environment, and work non-traditional hours including weekends and holidays, in a retail store setting.

TravisMathew is an Equal Employment Opportunity employer.

Qualifications

• Minimum 1 year experience in a client services related capacity.
• Proficient with POS systems and Microsoft applications.
• Strong written and verbal communication skills.
• Ability to make decisions independently, or escalate when applicable.
• Ability to work non-traditional hours; weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Customer service

POS systems

Product knowledge

Communication skills

Decision making

Flexible hours

Tools

Microsoft Applications

Job description

TravisMathew is a premium apparel brand seeking a customer-focused retail associate to deliver exceptional service on the floor, meet sales goals, and connect with clients to develop repeat business.

You will maintain in-depth product knowledge, participate in store events and CRM activities, ensure a welcoming environment, and work non-traditional hours including weekends and holidays, in a retail store setting.

TravisMathew is an Equal Employment Opportunity employer.