Retail Clerk

PENN Entertainment, Inc.; Lake Charles (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. is seeking a shop/cashop cashier in Lake Charles, LA. You will handle transactions, greet guests, and ensure accurate stock and inventory records while maintaining a clean, welcoming shop environment.

The role requires strong English communication, confidentiality, and basic computer/POS skills. You’ll work with a dynamic team and support guest satisfaction across shift patterns, including evenings and weekends.

Qualifications

• High School Diploma or equivalent preferred.
• Prior experience in a cash handling position preferred.
• Must have good customer service and interpersonal skills.
• Strong written and verbal communication skills; fluent in English.
• Ability to maintain confidentiality and professionalism.
• Must have basic computer skills, including the ability to operate a POS system.
• Basic math skills required.
• Ability to maintain a high level of energy and work varying shifts, including evenings & weekends.
• Ability to work collaboratively with team members at all levels.

Responsibilities

• Records all transactions in the Point-of-Sale system accurately.
• Handles cash, checks, credit cards, gift certificates, and comps.
• Maintains shop neatness and cleanliness to appeal to customers.
• Unpacks, stocks, and prices merchandise in the shop as needed.
• Assists in stocking and recording stock for vending machines.
• Greet guests at shop entrance to invite entry when appropriate.
• Follows policies and procedures and maintains confidentiality.
• Complies with all regulatory, departmental, and company rules.
• Completes physical inventory monthly and merchandises products.

Skills

Cash handling

Customer service

English literacy

Communication

Confidentiality

POS system

Teamwork

Basic math

Attention to detail

Education

High School Diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Properly records all transactions in the Point-of-Sale system.
• Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions.
• Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal.
• Unpacks, stocks, and prices all merchandise in the shop as needed.
• Assists in stocking and recording stock for all vending machines.
• Straightens, dusts, and organizes shop when there are no guests present.
• Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform.
• Responsible for knowing and adhering to all policies and procedures in the shop.
• Adheres to all regulatory, departmental, and company policies and procedures.
• Completes physical inventory each month.
• Merchandises products and new arrivals.
• Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service.
• Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent preferred.
• Prior experience in a cash handling position preferred.
• Must have good customer service and interpersonal skills.
• Strong written and verbal communication skills required; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have basic computer skills, including the ability to operate a POS system.
• Basic math skills required.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented.
• Must be able to work a flexible and varying schedule, including evenings, weekends, holidays, and fluctuating days off.