Retail Center Manager - Lead Operations & Growth

The UPS Store 7171; Lutz (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

The Center Manager at The UPS Store 7171 oversees day-to-day operations, opening and closing the center, drives service quality, controls costs, and provides weekly and monthly reports to the franchise owner. The role requires a post-high school education, two years of retail operations experience, leadership skills, and solid computer skills to motivate a team toward peak performance.

Strong supervisory abilities and accountability for P&L are essential, with responsibilities spanning personnel

Qualifications

• Post-high school education or college coursework completed.
• Two years of retail store operations experience.
• Strong supervisory/leadership abilities and accountability.
• Proficient computer skills (Microsoft Office and Adobe Suites).
• Excellent communication and listening skills.

Responsibilities

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Skills

Leadership

Computer skills

Communication skills

Education

Post-secondary education

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager at The UPS Store 7171 oversees day-to-day operations, opening and closing the center, drives service quality, controls costs, and provides weekly and monthly reports to the franchise owner. The role requires a post-high school education, two years of retail operations experience, leadership skills, and solid computer skills to motivate a team toward peak performance.

Strong supervisory abilities and accountability for P&L are essential, with responsibilities spanning personnel