Retail Center Manager — Lead, Grow, and Earn Bonuses

the ups store; Washington (District of Columbia); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off

Paid company parking

Flexible scheduling

Job summary

The UPS Store is seeking a hands-on Store Manager in Washington, DC to lead one of its busiest locations. You will coach a team, drive store performance, and own daily operations in partnership with local ownership.

Ideal candidates will have college coursework or a degree and at least two years of retail management experience, with strong leadership, communication, and proficiency in Microsoft Office and POS systems. The role offers a clear path to growth within a multi-location franchise.

Qualifications

• Two years of retail store operations leadership experience.
• College coursework or degree or equivalent leadership experience.
• Strong communication and conflict-resolution skills.

Responsibilities

• Supervise recruiting, training, scheduling, and coaching of associates.
• Schedule staff and run weekly/monthly meetings.
• Monitor customer service metrics and satisfaction.
• Develop and implement store marketing programs.
• Manage center financials and provide reporting.

Skills

Leadership

Coaching

Customer service

Communication

Team motivation

Education

College coursework or degree

Tools

Microsoft Office

POS systems

Cloud-based software

Job description

The UPS Store is seeking a hands-on Store Manager in Washington, DC to lead one of its busiest locations. You will coach a team, drive store performance, and own daily operations in partnership with local ownership.

Ideal candidates will have college coursework or a degree and at least two years of retail management experience, with strong leadership, communication, and proficiency in Microsoft Office and POS systems. The role offers a clear path to growth within a multi-location franchise.