Retail Center Manager

The UPS Store; Washington (District of Columbia); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off

Paid company parking

Flexible scheduling

Job summary

The UPS Store is seeking a hands-on Store Manager in Washington, DC to lead one of its busiest locations. You will coach a team, drive store performance, and own daily operations in partnership with local ownership.

Ideal candidates will have college coursework or a degree and at least two years of retail management experience, with strong leadership, communication, and proficiency in Microsoft Office and POS systems. The role offers a clear path to growth within a multi-location franchise.

Qualifications

• Two years of retail store operations leadership experience.
• College coursework or degree or equivalent leadership experience.
• Strong communication and conflict-resolution skills.

Responsibilities

• Supervise recruiting, training, scheduling, and coaching of associates.
• Schedule staff and run weekly/monthly meetings.
• Monitor customer service metrics and satisfaction.
• Develop and implement store marketing programs.
• Manage center financials and provide reporting.

Skills

Leadership

Coaching

Customer service

Communication

Team motivation

Education

College coursework or degree

Tools

Microsoft Office

POS systems

Cloud-based software

Job description

Job Description

Lead one of the busiest and most successful The UPS Store locations in Washington, DC.We're looking for an experienced retail leader who enjoys developing employees, improving operations, and taking ownership of a business. This is a hands-on leadership role where you'll have the autonomy to make decisions, coach your team, and drive the store's success while working directly with supportive local ownership.

The ideal candidate has college coursework, an associate's or bachelor's degree, or equivalent leadership experience in retail management, along with at least two years of retail store operations experience. They possess strong leadership, coaching, and supervisory skills, are proficient with Microsoft Office, POS systems, and other business software, and have the physical ability to perform the essential functions of the job, including lifting, bending, and standing for extended periods. The successful candidate is an effective communicator who knows how to listen, lead by example, motivate a team, and drive outstanding customer service and operational performance.

Salary:$60,000–$70,000annually, based on experience, plus performance bonuses.

Store hours are :

Monday-Friday 8:30am-7:00pm

Saturday: 9am-6pm

Sunday: 10am-4pm

Work-Life Balance:Managers work a flexible schedule, including some evenings and weekends, based on business needs. Our stores operate during standard business hours, with no overnight or late-night shifts, offering a more predictable schedule than many traditional retail management positions.

As a franchise, we have the unique advantage of combining the strength and resources of a global brand with the personalized service and community focus of a locally owned business with multiple locations in Washington, DC.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned
• Leads by example by working alongside associates to deliver an exceptional customer experience.

QUALIFICATIONS

• College coursework, technical education, or equivalent management experience preferred.
• Previous retail management experience required, including at least two years in a leadership role.
• P&L experience preferred
• Experience leading retail teams of 5–15 employees
• Strong organizational and time management skills
• Comfortable using Microsoft Office, POS systems and cloud-based software
• Ability to analyze sales reports and labor costs
• Excellent communication and conflict-resolution skills
• Ability to lift up to 50 pounds
• Strong verbal and written communication skills.
• Demonstrated leadership with the ability to motivate, coach, develop employees, and take ownership of results.

Why Join our Team?

• Performance bonus opportunities
• Advancement opportunities within our growing multi-location organization
• Direct access to ownership with the ability to make an impact
• Stable, year-round business backed by a nationally recognized brand
• Health insurance
• Paid holidays
• Paid time off
• Paid company parking
• Flexible scheduling when possible

Company Description

The UPS Store's are independently owned small business. Our team members are like family and share the warmth and passion to grow the business and provide exceptional customer service.