Retail Center Associate — Customer Service & Shipping

The UPS Store 7171; Fredericksburg (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare

401K with up to 6% employer match

Monthly Sales Bonus

Job summary

The UPS Store 7171 is seeking a friendly Center Associate in Fredericksburg, VA to deliver outstanding customer service and support shipping, printing, and retail activities.

Responsibilities include assisting walk-in customers, handling inquiries, processing shipments, operating office equipment, and maintaining a clean, safe store environment. A high school diploma or GED is required, with strong computer skills and reliable weekend availability preferred.

Qualifications

• High school diploma or GED required. Some college preferred.
• Strong computer skills, including Microsoft Office.
• Outstanding phone skills.
• Strong verbal and written communication.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.
• Must be available to work most weekends.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Strong computer skills

Outstanding phone skills

Strong verbal and written comms

Able to lift 40+ pounds

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store 7171 is seeking a friendly Center Associate in Fredericksburg, VA to deliver outstanding customer service and support shipping, printing, and retail activities.

Responsibilities include assisting walk-in customers, handling inquiries, processing shipments, operating office equipment, and maintaining a clean, safe store environment. A high school diploma or GED is required, with strong computer skills and reliable weekend availability preferred.